ddkk Privacy Policy — Your Data, Your Rights

1. Introduction

ddkk ("we", "us", "our", "Platform") is committed to protecting the privacy and personal data of all users ("you", "your", "Player") who access or use the ddkk website and associated services. This Privacy Policy explains in detail the types of personal information we collect when you use ddkk, the purposes for which that information is used, the circumstances in which it may be shared with third parties, and the rights available to you in relation to your personal data. This Policy applies to all users of ddkk services, including registered account holders and visitors who browse the platform without registering.

By using the ddkk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue your use of the ddkk platform. We encourage you to review this Policy periodically, as we may update it from time to time to reflect changes in our practices or applicable law. The most current version of this Privacy Policy is always available on the ddkk website.

Privacy at a Glance

2. Information We Collect

ddkk collects personal data in three principal ways: information you provide directly when registering or using the platform, information generated automatically as you use the platform, and information received from third-party payment processors and identity verification providers. The specific categories of data collected are set out below.

Information You Provide Directly

• Registration information: your full name, date of birth, phone number or email address, preferred username, and password. This information is required to create and maintain your ddkk account.
• Identity verification documents: government-issued identification (such as a National ID card or passport) submitted when KYC verification is required. This is necessary to comply with our anti-money laundering obligations and to verify your age eligibility.
• Payment information: details of the payment method used for deposits and withdrawals, including your bKash, Nagad, or Rocket mobile wallet number, or bank account details where applicable. ddkk does not store full card numbers; card payment data is handled directly by our PCI-compliant payment partners.
• Support communications: the content of messages you send to ddkk customer support, including any personal information you choose to include in those communications. These records are kept to allow us to resolve your query and to maintain a record of our service interactions.

Information Collected Automatically

• Technical data: your IP address, device type and model, operating system version, browser type and version, and mobile network operator. This data helps us optimise the platform for the devices and connections used by Bangladesh players.
• Usage data: pages visited, games played, betting history, session duration, and in-platform navigation patterns. This data is used to improve the platform experience, detect unusual activity, and ensure the integrity of our games and betting markets.
• Cookie data: information stored in cookies and similar tracking technologies placed on your device when you access the ddkk platform. See Section 9 of this Policy for full details of how cookies are used.

Information from Third Parties

ddkk may receive information about you from third-party service providers who assist in operating the platform. These include payment processors (such as the providers of bKash and Nagad integrations), identity verification and KYC service providers, fraud detection and security service providers, and analytics providers. Information received from these third parties is used only to the extent necessary for the purposes described in this Privacy Policy, and all such third-party providers are contractually required to handle your data securely and in accordance with applicable data protection standards.

3. How We Use Your Information

ddkk uses the personal data we collect for the following purposes, each of which has a clear and legitimate basis under applicable data protection principles:

• Account management and service delivery: to create and maintain your account, authenticate your identity when you log in, process your deposits and withdrawals, record your betting history, and deliver the full range of ddkk gaming and betting services to you.
• Identity verification and legal compliance: to verify your identity and age in accordance with our Know Your Customer (KYC) obligations, to comply with anti-money laundering (AML) requirements, and to satisfy any other legal or regulatory obligations that apply to ddkk as an operator.
• Security and fraud prevention: to monitor the platform for suspicious activity, detect and prevent fraud, identify and investigate potential breaches of our Terms and Conditions, and protect the integrity of our games and betting markets against manipulation or abuse.
• Platform improvement and analytics: to analyse how users interact with the ddkk platform, identify technical issues, optimise game loading performance on mobile data connections, and improve the overall user experience for Bangladesh players across all device types.
• Customer support: to respond to your enquiries and support requests, resolve disputes, process responsible gaming requests (including self-exclusion and deposit limit applications), and maintain records of our service interactions for quality assurance purposes.

4. Legal Basis for Processing

ddkk processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: processing is necessary to provide you with the services you have requested — specifically, to create and operate your ddkk account, process your transactions, and deliver gaming and betting services. Without this processing, ddkk cannot fulfil its contractual obligations to you.
• Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and financial record-keeping obligations. ddkk cannot waive these processing activities, as they are legally mandated.
• Legitimate interests: processing is carried out on the basis of ddkk's legitimate interest in operating a secure, fair, and commercially viable platform — including fraud detection, security monitoring, platform analytics, and abuse prevention. ddkk has assessed that these legitimate interests are not overridden by your privacy rights in the context of operating an online gaming platform.
• Consent: for any processing activities that are not strictly necessary for the above purposes — such as optional communications regarding promotions and bonus offers — ddkk will seek your express consent before undertaking that processing. You may withdraw consent at any time by contacting our support team.

5. Sharing Your Information

ddkk does not sell, rent, or trade your personal data. We share your personal data only in the limited circumstances described in this section.

Service Providers

ddkk works with a limited number of trusted third-party service providers who assist in operating the platform. These include payment processing partners (bKash, Nagad, and bank transfer providers), identity verification and KYC providers, cloud hosting and infrastructure providers, and fraud and security monitoring services. All such service providers are engaged under written contracts that require them to process your data only on ddkk's instructions, to maintain appropriate security measures, and to comply with applicable data protection requirements. They are not permitted to use your data for their own independent purposes.

Legal and Regulatory Disclosures

ddkk may disclose your personal data to law enforcement authorities, regulatory bodies, courts, or other government agencies where required to do so by applicable law, court order, or lawful regulatory direction. ddkk will use reasonable efforts to notify you of any such disclosure where legally permitted to do so, but may not always be able to provide advance notice where prohibited by law or where immediate disclosure is required to prevent serious harm.

6. Cookies and Tracking Technologies

ddkk uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to recognise your device across sessions, maintain your login state, and remember your preferences. ddkk uses the following categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function. They manage your login session, maintain your account security, and enable core platform features such as the game loader and account dashboard. These cookies cannot be disabled without breaking the platform.
• Functional cookies: these remember your preferences and settings — such as your preferred language, display settings, and recently played games — so that you do not have to re-enter them on each visit.
• Analytics cookies: these collect anonymised data about how users navigate the platform — such as which games are most played, which pages receive the most visits, and where users encounter errors. This data is used solely to improve the platform experience. ddkk does not use behavioural advertising or retargeting cookies.

You can manage cookie preferences through your device or browser settings. Disabling strictly necessary cookies will impair the functionality of your ddkk account. Disabling functional or analytics cookies will not prevent you from accessing the platform but may affect your experience.

7. Data Retention

ddkk retains your personal data for as long as your account remains open and for a period thereafter as required by applicable law and our internal data governance policies. The principal retention periods applicable to your data are as follows: account registration and identity data is retained for the duration of your account plus a minimum of five (5) years after closure to satisfy anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of five (5) years from the date of each transaction; support communications are retained for three (3) years from the date of the interaction; and technical and usage data is retained for no longer than twelve (12) months from collection.

When retention periods expire, ddkk will securely delete or anonymise your personal data so that it can no longer be attributed to you. Where technical constraints prevent immediate deletion, data will be securely isolated and protected from any further use until it can be permanently deleted.

8. Data Security

ddkk takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of account credentials using industry-standard hashing algorithms, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments and vulnerability testing of the platform, and real-time fraud detection and account monitoring systems.

While ddkk uses all reasonable measures to protect your data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, ddkk will notify you without undue delay using the contact details associated with your account and will take all appropriate steps to contain and remediate the incident.

9. Your Rights

As a user of ddkk, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the contact details provided in Section 11 of this Privacy Policy. ddkk will respond to all valid requests within a reasonable timeframe.

• Right of access: you have the right to request a copy of the personal data that ddkk holds about you, together with information about how it is being used.
• Right to rectification: if any personal data held by ddkk is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request that ddkk delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that certain data must be retained for regulatory compliance purposes even after account closure.
• Right to restriction: you may request that ddkk restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to object: where ddkk processes your data on the basis of legitimate interests, you have the right to object to that processing. ddkk will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

ddkk will not discriminate against you for exercising any of the above rights. Exercising your privacy rights will not affect your ability to use the ddkk platform, except in cases where the requested deletion or restriction would make it impossible for us to fulfil our legal obligations or provide the service.

10. Children's Privacy

ddkk is strictly an adult platform. The ddkk website and all associated services are intended exclusively for individuals who are 21 years of age or older. ddkk does not knowingly collect personal data from individuals under the age of 21. If ddkk becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered on the ddkk platform, please notify us immediately via our support email.

11. Changes to This Privacy Policy

ddkk may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable data protection law. Where changes are material, we will notify registered users by displaying a prominent notice on the platform or by sending a notification to the contact details associated with your account, prior to the changes taking effect. The updated Privacy Policy will always display its effective date at the top of the page. We encourage you to review this Policy periodically. Your continued use of the ddkk platform after any update to this Policy constitutes your acceptance of the revised version.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ddkk is handling your personal data, please contact our support team. We are available 24/7 and will respond to all privacy-related enquiries as promptly as possible.

Email: [email protected]